Why are you more expensive than Foodics or Marketman?
+
Honest answer: because we’re not just a POS. Foodics starts at SAR 89/mo because it’s a POS only. Polaris bundles POS + inventory + suppliers + accounting + ZATCA + analytics in one system. Our average customer was paying SAR 350–800/mo for Foodics + Excel + external accountant + inventory clerk — then losing SAR 18,000–100,000/mo to invisible waste. Polaris replaces all of that and stops the bleeding. If we don’t save you more than we cost in 90 days — full refund.
Do I need to switch my POS?
+
No. Polaris sits on top of your existing POS via API. We support Foodics, Square, Lavu, Zeus, Toast, and more — or you can use our own POS (included in every plan). No change to your day-to-day operations.
Do prices include VAT?
+
Prices exclude KSA 15% VAT. VAT is itemised separately on every tax invoice we issue, so you can claim input tax from ZATCA.
Are there setup fees?
+
Standard setup fee is SAR 2,499 (one-time). Waived on every annual plan — instant SAR 2,499 saving on day one. Setup includes data migration, recipe build, POS integration and staff training.
How long does onboarding take?
+
1 outlet: 5–7 business days · 2–5 outlets: 10–14 days · 6+ outlets: 3–6 weeks. Our team imports your data, connects POS, and trains your staff — you keep running the restaurant.
Can I manage multiple outlets from one screen?
+
Yes — this is the heart of the Standard plan. A unified dashboard shows all outlets aggregated and broken down per outlet. Compare performance, find the losing outlet, reallocate staff in seconds.
What if I don’t see results?
+
If Polaris doesn’t cover its own subscription cost in your first 90 days, you get 100% of your money back. No questions. It’s written into your contract. In 6 years and 300+ restaurants, we’ve refunded 3.
Why annual billing only?
+
Onboarding, training and data migration takes our team 5–14 dedicated days before you save your first riyal. Annual billing lets us do that setup for free (saving you SAR 2,499), keep prices ~20% lower, and lock your 2026 rate for 12 months. Need a monthly arrangement? Talk to sales on the demo — we can structure one for groups committing 2+ outlets.
Can I cancel? What about refunds?
+
Yes. In the first 90 days you get every riyal back (written guarantee, no questions). After that, you get pro-rata refund on the unused months minus a 10% admin fee. In 6 years and 300+ restaurants, we’ve refunded 3.
What payment methods do you accept?
+
Visa · Mastercard · American Express · Mada · STC Pay · Apple Pay · Google Pay · Tabby & Tamara for instalments · Local bank transfer · Mada Direct Debit (auto-pay from your business account).
Is my data safe?
+
Yes. Data is encrypted in transit (TLS 1.3) and at rest (AES-256). Hourly backups. Saudi PDPL-compliant. Hosted on AWS Bahrain (me-south-1) — your data stays in the region.
